Swiss Leathers prioritizes its customers and their satisfaction; that’s why, upon receipt, customers can have 30 day policy on every purchase.
Return Policy
With our 30-day policy, our customers can receive a full refund or exchange for their purchases within the time. We aim to process your refund or return request within 70 to 72 hours. If you want an exchange, it will take around 15 business days to be delivered to the given address.
Refund Policy
It can take up to 7 business days for a refund. We will send you a confirmation email when the return process is completed. Customers are responsible for return shipping fees. Refund timing varies based on payment method.
General
Customers are only eligible for the refund or return policy in the following cases:
- If they received the wrong product.
- The product the customer received is defective.
- A completely damaged product was received during delivery.
- If customers receive a defective product, they should contact Swiss Leather customer support within two working days.
- Some products, such as personalized or customized items, may not be returned or refunded under any circumstances.
Terms & Conditions
Swiss Leather ensures to meet customer satisfaction – please read out the following terms & conditions of our process:
- It is the customer’s responsibility to securely return the item. During the process, the customer must ensure that the product is unworn, undamaged, or unwrinkled and in a satisfactory condition for us.
- The Swiss Leather team will carefully inspect the returned product before proceeding with a return request.
- Our refund or exchange policies are only accessible to standard-size orders.
- Custom orders are only acceptable for alterations in our return policy.
- Remember, returns or refunds that do not meet these criteria will be refused.
- Customers are responsible for paying shipping fees for returns, including alterations.
How We Make Custom Orders?
It can be challenging to achieve a mutually beneficial outcome when dealing with custom orders. Our team is dedicated to maintaining the standard of every purchase before deliveries, which is how we initiate our return process for custom-made orders.
A Brief Overview Of Design & Quality
We provide product details and original pictures for your review before shipping. If you find any issues, we can make modifications.
Custom Orders Refund
Custom orders are non-refundable as they are unique to your specifications and cannot be resold. Please contact our customer support here contact@swissleathers.com for further queries.