Return & Exchange Policy for Damaged Leather Products

1. Eligibility for Returns

We strive to ensure your complete satisfaction with every purchase. If your leather product arrives damaged, defective, or incorrect, you are eligible for a replacement or refund.

To qualify:

The item must be unused, unworn, and in its original packaging.

You must notify us within 7 days of delivery with proof of damage (clear photos or video).

The issue must be due to manufacturing defects or shipping damage.

2. Items Not Eligible for Return

Products damaged due to misuse, improper care, or natural wear and tear.

Customized or personalized leather items (unless damaged upon arrival).

Items returned without prior authorization.

3. Return Process
4. Contact Us
   Email our support team at [your email address] with:

Order number

Photos/videos of the damaged area

A brief description of the issue

2. Approval & Instructions
   Once approved, we’ll send you return instructions, including the return shipping address.
3. Return Shipping

For defective or damaged items, we cover the return shipping cost.

For all other cases (like exchange or size change), the customer is responsible for shipping both ways.

4. Inspection & Resolution
   After receiving your return, we’ll inspect the item within 3–5 business days and process:

Replacement (if available), or

Full refund (to your original payment method).

4. Refund Processing Time

Refunds typically take 5–10 business days after inspection, depending on your payment provider.

5. Exchange Policy

If you wish to exchange a damaged item for a replacement or a different product:

Contact us within 7 days of receiving your order.

Once the return is received and inspected, we’ll ship your replacement within 5–7 business days.

6. Packaging for Returns

Please ensure the product is securely packed in its original box or protective packaging to avoid further damage during return shipping.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Check with your bank or credit card company.

Contact your payment provider.

If you still haven’t received it, please reach out to [your support email].

Important Notes

Each leather product is handcrafted and may have slight variations in texture, color, or grain these are natural characteristics of genuine leather and not considered defects.

We recommend keeping your proof of purchase and all shipping documents until your return is fully processed.